Privacy statement


Regardless of whether you are a customer, an interested party, an applicant or a visitor to our website: we, the Livisto GmbH (hereinafter: “Livisto”, “we”) take the protection of your personal data very important. But what does that mean in concrete terms?

Below, we provide you with an insight into what personal information we collect from you and how we process it. Furthermore, you will receive an overview of your rights under applicable data protection law. In addition, we will give you your contacts if you have any further questions. WHO ARE WE?

The business segment of Livisto includes veterinary-pharmaceutical specialties for livestock, pets and horses. Our customers in Germany are exclusively veterinarians, which we supply directly or indirectly through the veterinary wholesaler. Through our sister companies and distribution partners abroad, we also reach their colleagues in many countries in Europe and the Middle East.

As the person in charge of the applicable data protection laws, we take the

  • LIVISTO Group GmbH
  • Im Südfeld 9
  • 48308 Senden-Bösensell
  • Telephone: +49 2536 3302-0
  • Fax: +49 2536 3302-110
  • info@livisto.com

all measures required under applicable data protection law to ensure the protection of your personal data.

For any questions regarding this Privacy Policy, please contact our Privacy Officer.

  • Data Protection Officer
  • Mr. Oliver Schürings
  • 2B Advice GmbH
  • Joseph Schumpeter Allee 25
  • 53227 Bonn, Germany
  • datenschutz@agravis.de


With the processing of personal data the legislator means activities such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.

Personal data is all the information that relates to an identified or identifiable natural person.

This data protection statement concerns the personal data of customers, interested parties, applicants or visitors.

This privacy policy applies to our website www.livisto.com.


Your personal data will be collected by us, if you contact us, eg as an interested party or customer. This may, for example, be done by being interested in our products, by registering for our online services, by contacting us through our communication channels, or by using our products or services as part of existing business relationships.

The following types of personal data are processed by us:

Personal identification information

  • e.g. first and last name, address data, e-mail address, telephone number, fax number
  • job data
  • e.g. customer number, order number, billing data
  • Company-related data
  • e.g. company name, department, activity
  • Data about your online behaviour
  • e.g. IP addresses, user names, data on your visits to our website, in the customer portals or in the app, actions performed on our websites and in the customer portals, location of access
  • Information about your interests and wishes, which you tell us
  • e.g. via our contact form or via other communication channels
  • Information about your professional career
  • e.g. vocational training, previous employers, other qualifications
  • and other information comparable to these data categories. SENSITIVE DATA

Sensitive data and special categories of personal data such as information on religious or trade union membership, are not collected in this way. information, are not collected through this channel . PERSONAL DATA OF MINORS

Personal data of children or minors are only collected if they create a customer account with us, register in the career portal, use our communication channels or use the app. USE OF COOKIES WHAT ARE COOKIES?

Cookies are files that are placed on your computer by our website or customer portals when you visit the site. These files store information that makes your use of this site more efficient.

As a web analytics service we use Google Analytics as a web analysis service to analyse the user behaviour on the website and in the customer portals. For this analysis, the use-related information generated by the cookie (including the shortened IP address of the user) is transmitted to our servers and stored for use-analysis purposes. We use the usage analysis to optimize our own websites, customer portals, customer approach and other advertising measures as well as for market research purposes. The IP address of the user is immediately shortened during this process, so that the identification of the user via the IP address is no longer possible.

Any user who does not agree to the storage and analysis of his anonymized user data when visiting our website can object to this storage and use at any time. An anonymous use of the customer portals is not possible. An anonymous use of customer portals is not possible.

Your visit to this website is currently covered by Google Analytics. Please click here to stop your visit. Disable Google Analytics


We process your data in order to fulfil our contracts. This also applies to information that you provide to us in the context of pre-contractual correspondence. The specific purposes of the data processing depend on the product and the application submitted and can also be used to analyse your needs and to check which products and services are suitable for you. IMPLEMENTATION OF THE CONTRACTUAL CONDITIONS

For the execution of the contractual relationship we need your name, your address, your telephone number or your e-mail address so that we can contact you. OFFERING OF GOODS AND SERVICES

We also need your personal data to be able to check whether and which products and services we can and may offer you.

Details on the respective purposes of data processing can be found in the contractual documents and our General Terms and Conditions of Business. CARRYING OUT THE APPLICATION PROCESS

We process your data that you have sent us as part of your application to check whether your professional qualifications are suitable for the advertised position. We only use your information for the application process and transfer it to your personnel file when a contract is concluded. If no agreement is reached, your information will be deleted or destroyed . We will not use your application information for any other purpose than to conduct the application process. BALANCING INTERESTS: WE IMPROVE OUR SERVICES AND OFFER YOU SUITABLE PRODUCTS FOR STRENGTHENING AND OPTIMIZING CUSTOMER RELATIONS

As part of our efforts to continually improve our relationship with you, we occasionally ask you to participate in our customer surveys. The results of the surveys serve to adapt our products and services even better to your needs. DATA PROCESSING AND ANALYSIS FOR MARKETING PURPOSES

Your needs are important to us and we try to provide you with information about products and services that exactly suit you. For this purpose, we use the findings of our joint business relationship and market research. Our main goal is to adapt our product proposals to your needs. In this context, we guarantee that we always process the data in accordance with applicable data protection law. Important: You can object to the use of your personal data for this purpose at any time.

What exactly do we analyse and process?

  • Results of our marketing activities to measure the efficiency and relevance of our campaigns;
  • Information from your visits to our website;
  • We analyse the possible needs of our products and services. MEASURES TO SERVE YOUR PROTECTION

Among others, we use your personal data in the following cases:

  • We analyse your data to protect you or your company from fraudulent activities, This may happen, for example, if you have been the victim of identity theft or if unauthorized people have otherwise gained access to your user account;
  • Our IT support works closely with you in case of technical problemsto improve the reliability of our web applications. In this context, we also evaluate logs of page accesses, actions performed, etc;
  • To be able to guarantee IT security;
  • In order to be able to record and prove facts in the event of possible legal disputes. ON THE BASIS OF YOUR CONSENT

If you have consented to the processing of your personal data for one or more specific purposes, we may process your data. You can withdraw this consent at any time for the future without incurring any costs other than the transmission costs according to the basic tariffs (costs of your Internet connection). However, the withdrawal of consent does not affect the legality of the processing up to the withdrawal. DUE TO LEGAL REQUIREMENTS OR IN THE PUBLIC INTEREST

As a company, we are subject to a wide variety of legal requirements (e.g. from tax legislation). In order to comply with our legal obligations, we process your personal data.


Within the Livisto GmbH, only those entities gain access to your personal data, which they need in order to fulfill our contractual or legal obligations, or to protect our legitimate interests. DATA UTILIZATION OUTSIDE LIVISTO

We respect the privacy of your personal information and will only share information about you if required by law, if you have consented, or to fulfil contractual obligations.

For example, the following recipients may be subject to a legal obligation to disclose your personal data:

  • Public authorities or supervisory authorities , e.g. tax authorities, customs authorities;
  • Judicial and law enforcement authorities , e.g. police, courts, prosecution;
  • Lawyers or notaries , e.g. in litigation;
  • Auditors .

In order to fulfil our contractual obligations, we cooperate with other companies. This includes:

  • Transport service providers and freight forwarders;
  • Organisers and training service providers, if you have registered through us for certain trade fairs or events;
  • Banks and financial service providers to handle all financial matters.

Own service providers

In order to make our operations more efficient, we use the services of external service providers who may receive personal data from you for the purposes described, including IT service providers, printing and telecommunications service providers, debt collection, consulting or sales companies.

Important: We pay close attention to your personal data!

In order to ensure that the service providers comply with the same data protection standards as in our company, we have concluded appropriate contracts for order processing. These contracts regulate, among other things:

  • That third parties only have access to the data they need to carry out the tasks assigned to them;
  • That the service providers only grant access to your data to employees who have explicitly committed themselves to comply with data protection regulations;
  • That the service providers comply with technical and organisational measures that guarantee data security and data protection;
  • What happens to the data when the business relationship between the service provider and us is terminated

For service providers based outside the European Economic Area (EEA), we take special security measures (e.g. by using special contractual clauses) to ensure that the data is treated with the same level of caution that is exercised in the EEA. We regularly check all our service providers for compliance with our specifications. Very important: Under no circumstances do we sell your personal data to third parties! DATA UTILIZATION WITHIN THE AGRAVIS GROUP

In order to offer you the best possible service, we occasionally exchange data within the Group. In doing so, we ensure that the applicable data protection regulations are adhered to and your personal data is adequately protected at all times.

For this reason, we have taken appropriate measures to ensure compliance with data protection within the AGRAVIS Group:

We have concluded contracts with the individual subsidiaries to ensure that personal data exchanged within the Group always remains protected.

In accordance with these agreements and applicable data protection law, we transfer personal information to our production and distribution subsidiaries only for the purposes specified in this privacy policy. In doing so, we support our subsidiaries both operationally and in compliance with the technical and organizational measures that we use at the parent company in order to ensure the security of your personal data. If possible, we protect your data through measures for pseudonymisation or anonymization. If subsidiaries are located outside the EEA, we take appropriate measures to ensure that the personal data processed there are just as protected as they are within the EEA.


In the context of the business relationship between you and LIVISTO, we require the following categories of personal data from you:

All necessary data for the establishment and implementation of a business relationship;

Data required for the fulfilment of contractual obligations

Data that we are legally obliged to collect.

Without this data, we are unable to enter into or execute contracts with you.


In accordance with the applicable data protection regulations, we do not store your personal data longer than we need for the purposes of the respective processing. If the data is no longer required for the fulfilment of contractual or legal obligations, it will be regularly deleted by us, unless its temporary storage is still necessary. There may be the following reasons for further storage

  • Obligations under commercial and tax law to retain data must be observed: The periods for storage, primarily in accordance with the provisions of the Commercial Code and the Fiscal Code, are up to 10 years.
  • To obtain evidence in the event of legal disputes within the framework of statutory limitation periods: in civil law, statutory limitation periods may be up to 30 years , with the regular limitation period occurring after three years.


Within the scope of processing your personal data, you also have certain rights. More detailed information can be found in the corresponding provisions of the General Data Protection Regulation (Articles 15 to 21). RIGHT OF INFORMATION AND CORRECTION

You have the right to obtain information from us on which of your personal data we process. If this information is not (no longer) correct, you can ask us to correct the data, or, if it is incomplete, to complete it. If we have passed on your data to third parties, we will inform the relevant third parties in the event of a corresponding legal situation. RIGHT TO DELETION

You can request the immediate deletion of your personal data under the following circumstances:

When your personal information is no longer needed for the purposes for which it was collected;

  • If you have revoked your consent and there is no other legal basis for data processing;
  • If you object to the processing and there are no overriding legitimate reasons for data processing;
  • If your data is processed unlawfully;
  • If your personal data must be deleted in order to comply with legal obligations.

Please note that before deleting your data we must check whether there is not a legitimate reason for processing your personal data. RIGHT TO RESTRICTION OF PROCESSING (“RIGHT TO BLOCK”)

You may request us to restrict the processing of your personal data for one of the following reasons:

  • If you dispute the accuracy of the data until we have had the opportunity to verify the accuracy of the data;
  • If the data is processed unlawfully, but instead of being deleted, you merely request the restriction of the use of personal data;
  • If we no longer need the personal data for the purposes of processing, but you still need them to assert, exercise or defend in the course of legal claims;
  • If you have filed an objection against the processing and it is not yet clear whether your legitimate interests outweigh ours. RIGHT TO OBJECT RIGHT OF OBJECTION IN INDIVIDUAL CASES

If the processing is carried out in the public interest or on the basis of a balance of interests, you have the right to object to the processing for reasons arising from your particular situation. In the event of an objection, we will not process your personal data further, unless we can prove compelling reasons for processing your data, which outweigh your interests, rights and freedoms, or because your personal data serve to assert, exercise or defend legal claims. The objection shall not preclude the legality of the processing carried out up to the time of the objection. OBJECT AGAINST THE USE OF DATA FOR ADVERTISING PURPOSES

In cases where your personal information is used for advertising purposes, you can object to this form of processing at any time. We will no longer process your personal information for these purposes. The objection can be made form-free and should be addressed to:

  • Livisto GmbH
  • Im Südfeld 9
  • 48308 Senden-Bösensell
  • Telefon: +49 2536 3302-0
  • Fax: +49 2536 3302-110
  • animedica@animedica.de RIGHT TO DATA PORTABILITY

Upon requests, you have the right to receive personal data that you have given us for processing in a transferable and machine-readable format. RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY (ART. 77 GDPR)

We try to process your requests and claims as quickly as possible in order to protect your rights appropriately. Depending on the frequency of enquiries, however, it may take up to 30 days before we can provide you with further information about your request. If it should take longer, we will inform you promptly of the reasons for the delay and discuss the further process with you. In some cases we may not or cannot give you any information. If legally permissible, we will inform you of the reason for refusing to disclose the information. However, should you not be satisfied with our answer and responses or should you be of the opinion that we are violating the current data protection law, you are free to file a compliant with our Data Protection Officer as well as the relevant supervisory authority. The supervisory authority responsible for us is:

The supervisory authority responsible for us is:

  • Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
  • Kavalleriestraße 2-4
  • 40213 Düsseldorf
  • Phone: +49 02 11/384 24-0
  • Fax: +49 02 11/384 24-10
  • E-Mail: poststelle@ldi.nrw.de
  • www.ldi.nrw.de


This Privacy Policy is dated 04.04.2018. Registered customers will be informed about changes in the Data Protection Statement. Earlier versions of the Data Protection Statement are available on the website or from our Data Protection Officer.